Right of Withdrawal – SPIRIT DREAMS

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

If several goods are ordered as part of a single order and delivered separately, the withdrawal period begins when you receive the last item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (for example by letter or email).

SPIRIT DREAMS
Owner: Elena De Marco
Tulbeckstraße 50
80339 Munich
Germany

Phone: +49 179 1603018
Email: info@spirit-dreams.net

You may use the model withdrawal form below. However, this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notice before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal.

We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees because of this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods back before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are liable for any loss in value of the goods only if this results from handling that is not necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in particular to goods made to the customer's personal specifications, or to sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal was broken after delivery.

This may affect certain cosmetic and care products, but not all perfumes or cosmetic items across the board.

For clothing, shoes, bags, jewellery, accessories and children's items, the statutory right of withdrawal generally applies.

Damaged or defective items

If products are damaged, defective or incorrectly delivered, please contact us at info@spirit-dreams.net.

Your statutory warranty rights remain unaffected.

Model withdrawal form

If you wish to withdraw from the contract, you may use this form:

To:

SPIRIT DREAMS
Owner: Elena De Marco
Tulbeckstraße 50
80339 Munich
Germany
Email: info@spirit-dreams.net

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

Goods: __________________________

Ordered on / received on: __________________________

Name of consumer: __________________________

Address of consumer: __________________________

Date: __________________________

Signature (only if notified on paper): __________________________